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Nice is more than a destination: what Ryanair can teach United Airlines

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The budget Irish carrier had a terrible reputation for customer service until its notorious boss had a change of heart. Then the profits took off When I interviewed Ryanair boss Michael OLeary whose friendlier image had attracted flyers. OLearys company recorded a 28.7m loss in the final three months of 2013. In 2014, though, this rightwing bruiser with the runaway mouth had aDamascene conversion. OLeary decided that Nice wasnt just a Ryanair destination, but must be his airlines new corporate philosophy. If Id only learned in college that being nice was good for business, Id have done it years ago, […]
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